Frequently Asked Questions

Personal

JomPAY is a national initiative, supported by Banks, to enable online bill payments across Malaysia. MyClear, a wholly owned subsidiary of Bank Negara Malaysia, operates JomPAY

With JomPAY, you can pay any bill through the Internet or Mobile Banking service of 40* Banks in Malaysia using funds from your Savings, Current or Credit Card accounts. It’s fast, safe, and convenient

Yes, JomPAY is absolutely FREE for customers who are making bill payments

No registration is required with JomPAY. However, you must have Internet or Mobile Banking access at one of the 40* Banks. For more information on obtaining Internet or Mobile Banking access, please contact your Bank

Just look for the JomPAY logo on your bill or invoice and logon to your preferred Internet or Mobile banking and pay

A Biller Code is a unique number to identify a JomPAY Biller

Ref-1 is a unique number used by your Biller to identify you or your bill. Ref-1 is printed next to the JomPAY logo on your bill

Ref-1 could be either fixed or variable depending on the needs of Billers. In most cases, Ref-1 is fixed

At present, the number of Billers available for you to pay differs significantly across Banks. You may not be able to make payments to a Biller if the Biller is not available at your Bank’s Internet & Mobile Banking channel. JomPAY creates an accessible and inclusive bill payment eco-system for consumers, Banks and billers so that all JomPAY Billers are available to all customers of 40 Banks in Malaysia

Some Billers may impose a limit on the amount payable via certain accounts such as Credit Card accounts. Additionally, since JomPAY transactions are performed at Internet or Mobile Banking, a daily Internet Banking limit may be imposed by your Bank