Frequently Asked Questions

Personal


Q. What is JomPAY

JomPAY is a national initiative, supported by Banks, to enable online bill payments across Malaysia. Payments Network Malaysia Sdn Bhd (PayNet) operates JomPAY

Q. What can JomPAY do for me?

With JomPAY, you can pay any bill through the Internet or Mobile Banking service of 40* Banks in Malaysia using funds from your Savings, Current or Credit Card accounts. It’s fast, safe, and convenient

Q. Is JomPAY free?

Yes, JomPAY is absolutely FREE for customers who are making bill payments

Q. Do I have to register before making payments with JomPAY?

No registration is required with JomPAY. However, you must have Internet or Mobile Banking access at one of the 42* Banks. For more information on obtaining Internet or Mobile Banking access, please contact your Bank

Q. How is JomPAY different from existing bill payment service of my bank

At present, the number of Billers available for you to pay differs significantly across Banks. You may not be able to make payments to a Biller if the Biller is not available at your Bank’s Internet & Mobile Banking channel. JomPAY creates an accessible and inclusive bill payment eco-system for consumers, Banks and billers so that all JomPAY Billers are available to all customers of 42 Banks in Malaysia

Q. Is there a limit for JomPAY payment?

Some Billers may impose a limit on the amount payable via certain accounts such as Credit Card accounts. Additionally, since JomPAY transactions are performed at Internet or Mobile Banking, a daily Internet Banking limit may be imposed by your Bank

Q. How do I make a payment via JomPAY?



1. Just look for the JomPAY logo on your bill or invoice
2. Log in to Internet or Mobile Banking at your bank. Enter the JomPAY Biller Code and Reference Number with payment from your Current, Savings or Credit Card account.

Q. Can I save the Biller as ‘Favourite’ and set my payments as recurring or future dated?

Yes, you will be able to perform the settings as required

Q.What is Ref-1?

Ref-1 is a unique number used by your Biller to identify you or your bill. Ref-1 is printed next to the JomPAY logo on your bill

Q. Why does Ref-1 change in some subsequent bills/invoices?

Ref-1 could be either fixed or variable depending on the needs of Billers. In most cases, Ref-1 is fixed